SERVICES AVAILABLE AT THE PORT :
 

1.      SERVICES AVAILABLE AT THE PORT:

a)      The Port provides a fully Mechanised Ore Handling Plant at berth no.9 to handle   over 12 million tones of iron ore, per annum, by receiving them from barges, stock-piling at the plots and loading in vessels of sizes ranging from 30,000 DWT to over 2,10,000 DWT with L.O.A of up to 335 Mts. and beam 50Mts.vessels can be loaded at this berth up to a draft of 14.1 Mts. In conjunction with high water and 13.3Mts. at all stages of tide during fair season. While ships of 70,000 DWT can be fully loaded at this berth, bigger vessels can be loaded upto permissible draft and thereafter up-topped by privately owned transhippers, which are licensed to operate in this port.

 b)      In addition, the Port has constructed an alongside deep drafted berth(berth no.8)       with necessary fire fighting and pollution control infrastructure to handle about 1.5 million tones of petroleum products and other liquid cargoes like ammonia, phosphoric acid, caustic soda, etc. The berth is connected to the tankage facilities of the oil companies. Vessels upto 80,000 DWT can be brought to this berth, where a maximum draft of 12.5Mts. is provided in conjunction with high water during the fair season and 11.0Mts. during monsoon(June to September).

 c)      The Port has also provided two modern Multipurpose General Cargo berths No.10 &11 with a combined length of 520Mts and drafts of 11 Mts 12.5Mts.respectivly. Fully laden vessels of 45,000 DWT and 60,000 DWT respectively can be handled at these berths. There are no beam restrictions. Vessels upto 225Mts.LOA can be handled in fair season and upto 215Mts. during monsoon season. Covered and open storage accommodation are provided adjacent to the berths. Rail and Road facilities are available for clearance of cargoes. A 60 tonne Electronic weigh bridge is provided for weighment of trucks. 56 Reefer points are provided for maintaining  the low temperatures  to service refrigerated containers.

d)      The berth no.5A & 6A are developed with combined length of 500m and draft of 14.mts with mechanized  cargo discharge facility on BOOT basis as a common users facility (capacity of 5 million tones /annum) by private operators M/s. South West Port Ltd. The adequate facilities for receipt/dispatch of cargo by road and rail modes are also provided at the terminal.

 e)      There are 4  trashippers each having an average loading capacity of  about 15000 per day operating in mid-stream. Besides this, there are 3 mooring dolphins capable of accommodating Panamax size of 70000 dwt are also available to handle ores and other bulk cargo by ship’s own gears.

  f)        Adequate depths are maintained at the berths and navigational channel by annual maintenance dredging. Day and Night Navigational facilities, pilotage service, tug assistance, pilot launches, water barge and mooring barge are provided round the clock. The Signal Station of the Port provides round the clock communication with the vessels calling at the Port.

 g)      To facilitate the container traffic and for use of the trade Port has outsourced the Total management of Yard& handling, transportation of containers within port premises to private party M/s Roadwings International Pvt. Ltd. M’bai for a period of five years.

 h).      Development of a Coal Terminal at Port of Mormugao, Goa, India on DBFOT basis:

           Mormugao Port Trust has initiated the action for Development of a Coal Terminal for 7 Million Tonnes per annum at Port of Mormugao, Goa, India on Design, Build, Finance, Operate and Transfer (DBFOT) basis on Public Private Partnership Model. The facility is expected to be completed and fully operational by March 2012.

 1(a) Shall be replaced with the following extract 'Upgradation of Mechanical Ore Handling Plant - The work of upgradation of the Mechanical Ore Handling Plant is being carried out through the Project Management Consultant, M/s Howe (India) Pvt. Ltd. Total project cost is Rs.223 crores and work-order was placed on 18/6/08.

            The work of replacement of 3nos. rail mounted stackers of 4000TPH capacity has been awarded to M/s. Sandvik Asia Ltd. at a cost of Rs.27.80 crores and is expected for completion by March 2010.

           On completion of the proposed augmentation, the capacity of the Port for handling ore will  stand at 29.5 million tonnes p.a.'

 
2. WATER & BUNKERING FACILITIES
Water is supplied alongside the berths directly from shore facilities and in stream from 200 tonnes self propelled water barge. Water supply  is regulated in accordance with availability of main supply. Facilities are available for supply of fuel oil, light diesel oil and high speed diesel oil to vessels visiting the port at the berth with prior arrangements with Oil Companies.

3. ENTITLEMENT OF THE PORT USERS IN RESPECT OF SERVICES PROVIDED :

(a) The port services are made available to the users on equitable and non-discriminatory basis.

(b)  Vessels can generally expect to get berths within 24 hours on arrival, except for reasons not attributable to the Port like bunching of vessels, non-availability of cargo etc.

(c) Pilotage service is available round the clock. The Port's Pilot boards the vessel immediately on arrival of the vessel at outer anchorage/entrance channel. During monsoon season, Pilotage is restricted to daylight hours only.

4. QUALITY OF SERVICE :

(a) The Port is committed to maintaining a user-friendly approach, provide services of certain quality and standard unparalleled elsewhere. The Port has been conferred with ISO 9001:2000 Certificate from M/s. Indian Register Quality Systems in December, 1999.

5.  PORT CHARGES :

(a) The Port is committed to maintaining transparency and competitiveness in its tariff structure. Detailed Schedule of charges are available to the port users, on demand.

(b) The Port is committed to creating adequate infrastructural facilities by direct investment of Port's surplus funds for port development plans as well as by attracting investments from the private sector.

(c) The port is committed to improving the productivity, while at the same time preserving the environment and enhancing the quality of life.

(d) The Port is also committed to providing a safe and healthy working environment in the port area and aspiring for ISO 14000 certification.
 

6.   Compilation of feedback of various stackholders

      As a part of continuous improvement in various services offered to users, Port obtains feed back ( in prescribed format made available on website) twice annually from all  users and the required action is taken judiciously to achieve the organization objective.